- We gladly accept returns and exchanges, following this conditions:
- In order to return or exchange an item, you must contact us within 7 days of delivery. (This window is extended around holidays.)
-You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable
- To be eligible for a return, your item must be unused and in new condition.
- If you are shipping an item over 20$, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- In case of a return contact us via mail at CustomerService@qisabags.com or at
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- We do allow exchanges for non-personalized items. You must contact us within 7 days of delivery. If you need to exchange an item, send us an email at CustomerService@qisabags.com or at firstname.lastname@example.org